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At some level of measurement, all processes result in variation.
The point of the process is to create or add value.
The higher the variation, the higher the waste.
The higher the waste, the
lower the value added per unit of resource used.
Reduction in variation reduces
waste, reducing cost per unit.
Reduction in variation makes competitive
specifications, increasing price per unit.
Reduction in variation
allows controlled continious process improvement
A single measurement
can not determine variation in process.
Measuring a process over time requires
multiple measurements.
Statistical tools are used to describe
the variation.
"Special"
variation is when something odd or outside the system happens, like a single
mistake. Once you find source of special variation, the cause can be changed without
changing the whole system.
"System" variation
is the natural variation produced by the system. To reduce system variation, the
system itself must be changed.
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